FAQ
Q: Are your products suitable for all skin types?
A: Yes! Our products are formulated to be gentle and effective for all skin types, including sensitive skin. However, we recommend doing a patch test before full application.
Q: Are your products cruelty-free?
A: Absolutely! We are committed to being cruelty-free and never test our products on animals.
Q: Do your products contain parabens or harmful chemicals?
A: No, our products are free from parabens, sulfates, and other harsh chemicals. We prioritize using skin-friendly and safe ingredients.
Q: How do I choose the right product for my skin?
A: Check out the product descriptions on our website for details on each item’s benefits. If you need personalized advice, email us at Info@rebirthbykeisha.com.
Q: How often should I use your moisturizer, toner, and cleanser?
A: For best results:
- Cleanser: Use twice daily, morning and night.
- Toner: Apply after cleansing to balance your skin.
- Moisturizer: Use morning and night to keep your skin hydrated.
Q: What is BB cream, and how do I use it?
A: BB cream is a multi-functional product that hydrates, protects, and provides light coverage. Apply it evenly to your face as the final step of your skincare routine or before makeup.
Q: Are your products safe during pregnancy?
A: Most of our products are safe for pregnant or breastfeeding women, but we recommend consulting your healthcare provider for specific ingredients.
Q: How do I store your products?
A: Store in a cool, dry place away from direct sunlight to preserve their efficacy.
Order & Account Questions
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders and save your details for faster checkout next time.
Q: How can I track my order?
A: After your order is shipped, you'll receive a confirmation email with tracking information.
Q: Can I change or cancel my order after it's placed?
A: Contact us at Info@rebirthbykeisha.com as soon as possible. If your order hasn’t been shipped, we’ll do our best to accommodate your request.
Q: Do you offer discounts or promotions?
A: Yes, follow us on social media and subscribe to our newsletter to stay updated on exclusive deals and promotions.
If you didn’t find the answer you were looking for, don’t hesitate to contact us at Info@rebirthbykeisha.com. We’re here to help!